Question 1

How do I connect after buying a VLESS VPN key?

Accepted Answer

After payment confirmation, the INFOCROSS VPN Telegram bot creates a personal VLESS Reality key and shows an access page. The page includes an import link, QR code, and setup guide for Android, iPhone, Windows, and compatible clients such as v2rayNG, Hiddify, Streisand, Shadowrocket, and Nekoray. You do not need to copy UUID, port, or Reality parameters manually because the client imports the profile from the link. The same access page remains available in the bot, Telegram WebApp, and dashboard.

Question 2

Which plans and devices are available?

Accepted Answer

The landing page shows active INFOCROSS VPN plans with device count, billing period, and traffic terms before payment. Longer billing periods reduce the monthly price, while plans differ by allowed devices. VLESS cards show monthly traffic volume, while AmneziaWG 2.0 is shown with unlimited traffic. This works for personal access, family use up to 5 devices, and small work scenarios where a stable paid VPN is needed without running your own server.

Question 3

How does payment work and which currency is shown?

Accepted Answer

Payment happens in the Telegram bot. Before invoice creation, the bot shows the selected plan, billing period, device count, traffic terms, and final amount. The English landing page shows USD pricing, while the Russian page focuses on RUB. After successful payment, the bot automatically creates the VLESS Reality key and sends the QR code. If a payment is pending or failed, you can open a support ticket from the bot, dashboard, Telegram WebApp, or support contact.

Question 4

What should I do if the VPN does not work in Russia, Iran, CIS, or MENA?

Accepted Answer

If your network blocks or throttles the route, contact support and include country, mobile operator or ISP, device, client app, and the error text. VLESS Reality depends on fresh connection parameters and a working route, so the fix may be a refreshed key, a different client, or a corrected import mode. Support is available through the Telegram bot, Telegram WebApp, dashboard, and @infocross_sup. This is faster than debugging a self-hosted server because your key and plan are already visible in the system.

Question 5

How fast will I get the VLESS key and QR code?

Accepted Answer

The key is created automatically after payment confirmation. It usually takes less than a minute, then the bot shows the import link, QR code, and setup instructions. QR import is useful for phones, while the import link works well for v2rayNG, Hiddify, Streisand, Shadowrocket, Nekoray, and other VLESS-compatible clients. If your plan allows several devices, open the access page on each device and import the same key within the plan limit.

Question 6

Can I request a refund for a VPN subscription?

Accepted Answer

Yes. The refund conditions are described in the Refund Policy. Include payment method, payment date, selected plan, and the reason for the request. Clear details help support verify the payment and subscription state faster. A refund is separate from technical troubleshooting: if the issue is caused by a client app, network operator, or import mistake, support can first refresh the guide, check the route, and recommend the right client for your device.

INFOCROSS
VPN
via Telegram.

VLESS Reality, payments, and support
in one Telegram-native workspace.

Buy a VLESS key in one minute

Android, iPhone, Windows

Support in Telegram

Up to 5 devices and clear terms

VPN for Russia, Iran, CIS, MENA and privacy users

Works in Russia, Iran, CIS and MENA

v2rayNG, Hiddify, Streisand, Shadowrocket

Open setup guides

Read the blog

From payment to connection
without extra steps.

Open the bot

Choose a period

Receive the key

Choose a billing period.
Longer periods lower the monthly price.

24-hour trial subscription in My Keys

Frequently asked questions

Ready to connect
in 30 seconds?

INFOCROSS VPN via Telegram.

VLESS Reality, payments, and support in one Telegram-native workspace.