Back to infocross.info
Refund policy

INFOCROSS Refund Policy

Refund terms for purchases of digital VPN keys made through the INFOCROSS Telegram bot.

INFOCROSS VPN / infocross.infoSupport: @infocross_supUpdated: May 4, 2026

English version

EN

1. General Provisions

1.1. This Refund Policy applies to all purchases of digital goods (VPN keys) made through our Telegram bot (@infocross_bot).

  • 1.2. This Policy applies regardless of the user account country of residence, citizenship, or payment method.
  • 1.3. The service is provided in digital form. The moment of service provision is considered to be the issuance of the VPN key.

2. Refund Conditions

2.1. A refund is possible under the following conditions:

  • Product malfunction due to INFOCROSS fault (technical failures in the system).
  • Non-delivery of the product within 48 hours.
  • The VPN key has not been activated or linked to any device.
  • The request contains the order number, Telegram account ID, and a brief description of the reason.
  • 2.2. Refunds are processed to the original payment method. Processing times depend on the payment system and issuing bank and may take up to 7 business days.

3. Exceptions

Refunds are not provided in the following cases:

  • The key has been activated or connected to a device.
  • Violations have been detected: use for purposes that violate legislation or terms of service.
  • The purchase was made as part of a promotion, promo code, or special tariff.
  • Technical problems related to user device settings, local providers, or regional blocking that are not service malfunctions.

4. Refund Procedure

4.1. To request a refund, contact support via direct messages (@infocross_sup) or the ticket system in Telegram bot @infocross_bot with the subject “Refund”.

  • 4.2. Request review time: up to 48 hours from receipt of complete information.
  • 4.3. Upon approval, funds are returned automatically. Payment system fees may be deducted according to their rules.
  • 4.4. Refund denials are accompanied by written justification upon user request.

5. Updates & Contact

5.1. INFOCROSS reserves the right to modify this Policy. The current version is always available at infocross.info.

  • 5.2. Refund-related inquiries should be directed to the ticket system or direct messages to support.
  • 5.3. This Policy comes into effect from the date of publication.